Customer Charters

We are committed to making our services more accessible to all members of the community and providing a high quality service to our customers.

Our promise to you is that we will provide our services to the best of our ability at all times.

We will:

Put the customer first
Be helpful, friendly, attentive and professional
Ensure that every customer receives individual and courteous attention
Ensure that we provide high quality services that give value for money
Consult with customers and adapt our systems and procedures wherever possible to meet your needs